If something isn't working the way it should, or you have a question that the help section hasn't answered, the right move is to get in touch with us directly. We want every issue resolved properly, and that means making it straightforward for you to reach the people who can actually do something about it.

Who handles your enquiry and what they can do

Our support team handles the full range of account and payment matters — verification queries, deposit and withdrawal questions, bonus terms, account access, and anything else that affects your experience on the site. The agents you speak with are authorised to investigate your account, raise issues internally, and apply resolutions where appropriate. You won't be passed around indefinitely for standard matters. If something requires escalation to a specialist, we will tell you that clearly and keep you updated.

To help us resolve your issue in a single exchange, please include your registered username or the email address linked to your account, a clear description of what happened, and — where relevant — the approximate date and time of the incident. If your question involves a payment, let us know the method you used and the amount. The more specific you are, the less back-and-forth is needed.

Responsible gambling requests and formal complaints

If you want to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us through the support channels and state your request clearly. These are not treated as ordinary queries — they are acted upon promptly and without challenge. We will not attempt to dissuade you or offer alternatives unless you ask us to. Self-exclusion requests in particular are handled with care, and once applied, they are not reversed without a proper cooling-off period having elapsed.

If your concern goes beyond a standard query — for example, if you believe we have acted incorrectly and a support response has not resolved the matter — you have the right to raise a formal complaint. Let us know in writing that you are making a formal complaint rather than a general enquiry, and we will follow our internal complaints procedure. If a complaint remains unresolved after that process, you may refer it to the Anjouan Gaming Authority, under whose licence we operate (licence number ALSI-202601040-FI2 issued to Excite Ultra Media Ltd).

One thing we will never do: we will not ask you for your password, your full card number, or any security credential via email or chat. If you ever receive a message claiming to be from 7abet that asks for this kind of information, do not respond to it and let us know immediately. Legitimate support requests will never require you to share those details.

Players based in the United Kingdom are fully supported across all contact channels, and there are no restrictions on UK residents reaching out to us for any account-related matter.

You will find the available contact channels listed on this page. Use whichever suits your situation — we will take it from there.